Installation

A modern Help Desk platform built with Laravel, designed to simplify customer support through email-driven ticket management.
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Joined: Sat Jun 27, 2026 4:58 pm

Installation

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Step 1 – Upload the Application

Upload the application files to your web server using FTP, SFTP or your hosting control panel. If using shared hosting, the public directory should be configured as the document root of the website or subdomain.
Example
Application:
/home/USER/tms/

Document Root: setup the Apache httpd file to redirect to public folder:
Local: DocumentRoot "${INSTALL_DIR}/www/tms/public"
cPanel: /home/account/tms/public
Step 2 – Create the Database

Create a new MySQL database together with a database user and assign all required privileges. Record the database credentials, as they will be needed when configuring the application.
Step 3 – Setup Process

Open de link where the application is installed http://localhost/tms or http://yourdomain/tms and fill up the necessary data.

The most important settings include:

DB_CONNECTION=mysql
DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=
DB_USERNAME
DB_PASSWORD
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